Naaptol Online Shopping — New portable automatic car washer

Address:	500014
Website:	www.naaptol.com

Received the order no 20126673 on 22nd march, which was placed order on 15th Feb. So first of all very late delivery, second of all when the product was opened everything was fine except for the cartoon which was wear n tear condition, all the parts of it took out in great excitement n finally took out washer bucket heard some noise and looked everywhere carefully n to my horror the switched button was out of place the wires of switch could be seen with naked eyes. Second of all the bottom of the car washer bucket was brokenand again the machine inside and wires could be seen with naked eyes..!!
Made a complaint today on 23 march after consulting friends and first question they asked after I made my complain was"is it working?" O was shocked as I had already mentioned the wires n machine inside is seeing with naked eyes, so how could I take the risk of trying it'. After that he said naaptol will call after 2 to 3 hours later I said OK n waited. And finally after 2hours(approx) at around 9pm naaptol customer care called me. And asked all details again and I gave all details. And I asked about Refund /Replacement process and he said will call after 2to 3 hours keep the phone on and receive the call . and I asked again about refund/replacement, he said will call after 2 -3 hours n talk about it thoroughly. So m waiting for the call. Hope it gets replaced or is refunded.