[Resolved] Naaptol Online Shopping — Not refunding

Abhixxxx

from Haridwar, Uttarakhand

Address:

Haridwar, Uttarakhand, 249410

I had purchase a electric insect & pest control machine from naaptol on 09 may 2016. It was not working correctly, so within warranty: 6 months seller warranty i decided to return defective piece.

Now the matter starts. I wanted my refund, and the member from naaptol also confirmed me that the company would refund my amount. Several days passed, now its going to be a month (After sending defective item) or so they said that they have refunded to my oxigenwallet account. They didn't give me any confirmation mail or any reference number for refund. They said contat oxigenwallet. When i called oxigenwallet they said to forward that email of refund or reference no. Of refund.

Now it has been 10 to 15 emails and 4 to 5 calls to naaptol but no response.
I think they are lying. 100% sure

Plz plz plz plz refund my 1898.0/- (Rs.1499.00 + 399.00 shipping) because money matters. That's why you are selling and we are buying.

Note - i have omitted some of confidential info. From attached pic. Its just for letting everyone know that it was defective and was under warranty period.
Company has to refund full amount, they said that and its under company ethics too.

Thanks

+1 photos

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Aug 18, 2016

Complaint marked as Resolved

The money which was refunded by Naaptol on Oxigenwallet was bounced! and they were behaving as if i was lying on those almost one month of days! Though they have refunded my amount but all call costs and data charges are still pending! and I know they would never because it was I who wanted refund. First thing Naaptol should mail refund statement which they say they will never. Second they should behave like retailers infect decent retailers. and third, they should visualize things in a right way. Thanks

Naaptol Online Shopping customer support has been notified about the posted complaint.