Naaptol Online Shopping — Product inaccurate, unethical behavior, package unsealed,

Naaptol Online Shopping — Product inaccurate, unethical behavior, package unsealed,

S swapnillaha Nov 14, 2022 Nov 26, 2022 This thread was updated on Nov 26, 2022

I ordered Ankle Length Sports Shoes (CS6) on 7th November and received on 12th Nov which was supposed to be deliver on 14th Nov. I was out of station and returned on 14th Nov. Now, when I checked the package, it was nearly unsealed. The product is inaccurate in terms of size. It didn't fit at all. When I called the customer care, they disconnected the calls saying they can't help and suggested to throw it if I can't use it. This type of service and behavior is not tolerable at all. I ordered a product which is not fitting properly and complained them before 48 hours. Simply delays the resolution and cleared their hands out of the matter. Initially I wanted to replace it with the perfect size but now after getting harassed, I want a resolution and I want my money to be refunded on the source account. Was this information helpful? No (0) Yes (0)
Naaptol Online Shopping customer support has been notified about the posted complaint.
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Naaptol Online Shopping Customer Care

from Mumbai, Maharashtra

Nov 15, 2022

Verified Support

Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

swapnillaha's [Complaint's author] reply, Nov 16, 2022

Order ID of the product is 101543950

Naaptol Online Shopping Customer Care

from Mumbai, Maharashtra

Nov 15, 2022

Verified Support

swapnillaha's [Complaint's author] reply, Nov 16, 2022

Order ID : 101543950

swapnillaha's [Complaint's author] reply, Nov 18, 2022

I hope you are looking into the issue because I haven't received any call till now.
Reach out to me at +919804155935

swapnillaha

Nov 26, 2022

It has been 2 weeks since I posted this complaint and no action is taken yet. I don't have any option other than dumping the product which was mentioned by the customer care executive. This is not at all acceptable. It seems Naaptol is a big scam. I could not find a bit of accountability or any cooperation from them. The behavior was intolerable. I understood no one is going to take care of the issue which brings me to one last step against this simple issue. If I don't see any action taken in next 2 days, I am simply going to take this matter to Consumer forum court.