Naaptol Online Shopping — Refund my money in cash i dont need any money voucher

Address:	410206
Website:	www.naaptol.com

My mom ordered a sewing machine from naaptol, which was not worthy so we send it back that to there collecter came after 1 month to collect product, after that we received the money voucher for my product so i tried to use it but when i tried my transaction was unsucessful so i tried again then it showed your money voucher is been used, , , so i called naaptool call center they said they took my complain and your money voucher will be send with in 2 days, but not so i again called them same again they took my complain and your money voucher will be send with in 2 days but i didnt recieved any voucher till next 3 days so frusted i asked them to cancel my upcoming money voucher and refund my money in cash they noted my complain, , , , after 5 day when i didnt recieved a call from them i called then they said your money voucher is renued you can use it now but i dont want money voucher i want my refund, they say its not possible .. I need my refund in cash pls help me with it, even i am ready to place a fir against them.. When i asked them my complain no from start they used to say all your complains are getting processed under first complain no itself