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Naaptol Online Shopping — Vox 4 sim mobile item item 8962, Touch screen not working &speker is faulty

I have purchased Vox Mobile phone wide Invoice # 839981/AP/0332572/[protected], Dated 10th Jan 2015 Order ref no 12504358 COD Value Rs.3398 The touch screen is not working and the phone speakers are faulty. Please inform how to proceed. Preferred service centers at Madikeri / Mysore/ Bangalore. Mail id : [protected]@yahoo.co.in NANJAPPA
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