Naaptol — Refund of Defective Product

Hi Team, I am Ashish Taneja who has ordered a product from Naaptol on 30th April 2014. The product was sent across in 5-6 days and was shipped as a defective product. On speaking to Naaptol team, they asked to return the defective product back to the team and they will refund the amount back on the credit card. The product was returned in May itself, but there was no refund sent across. Inspite of requesting for another Complaint 6441076 and speaking to floor manager Mr. Deepak, I had not received the refund amount though it was confirmed to me on 27th June 2014 that the amount will be credited back in 3 working days. It'd given a reminder call on 4th Aug and spoke to Mr. Sohail Ansari and Mr. Mahammad Vishan but they showed their helplessness to provide any help and mentioned that they will route the request to Back end team. Its been 4 months and there is no communication and resolution by Back end team. Thanks, Ashish Taneja