Nandilath G Mart — Delivering Opened products .

Address:

Nandilath Gmart, chovva kannur kerala

I have recently purchased a washing machine WA70N4261SS, from one of your dealers named Nandilath G-Mart, kannur branch, bill no . KNR1 - [protected].
When i purchased the device, the staff didnt provide same day delivery and insisted further they will delivery in 2 days or so but i wanted by next day at most so they delivered by next day noon.
When i received the product via delivery, there was no seal, fully opened, and had a few scratched around it also, but when i called the store to enquire about the same there was no response and they were responding like it will be like that only, you just have to take it .
Im really surprised to get such pathetic service from a dealer which also a certified dealer of samsung,
Further there also was an issue regarding billing of a different product where when there was a free product, they also billed almost mrp for the free product and then charging us the item with no discount and all, .

The issue is like we were told a device was of value 4 k and a free gift was given, but in the bill what they are doing is creating a bill for the device around 3.8k and billing .2k for the free gift, which i didnt feel very neat because of this billing issue experienced, i strongly suspect their un willingness to provide a sealed product as a fraud ( further because i found a few teared labels in the washing machine )

When i m visiting a store which is mentioned as a samsung authorised dealer, i expect clear transparency in the sale and billing process and further I expect the product to be delivered in a sealed condition .
I tried contacting higher authorities for this cause but the response was always like we only deliver seal opened products and the customer have to be fine with that . Since the is no responsible response from the Nandilath G-Mart, Gopu Nadilath group, i m forced to post here .
Please think twice before purchasing from Nandilath G mart kannur .