National Group Of Consultants — Somany Prime steel gray mat full charged 1200x600 tiles

Address:

Somany Ceramics Ltd. Noida- New Delhi

Bought 50 Nos 1200x600 mm Somany make prime steel grey tiles, (full charged) from George Kaitharan Kuruppumpady, Kerala.

Tile workers laid tiles in kitchen and sit out. Soon after laying, I went to work site. I was disappointed to see edge curves and waves on the tiles with visible undulations.

Immediately I called tile shope and the company Representative Sri. Niyas came to site and took some pictures and videos. He told me these kinds o[censored]ndulations are inherent nature of these tiles. Then he told me he would come back after 2 hrs and he left site. But I did not get any call even after 4 Hrs. Then I called him. He told me that matter was already taken up with somany Technical team and again informed me that there is no problem with the supplied tile. Also, he closed the matter and replied to me he has nothing to do with my grievence.

Even without convincing me and not even Paying visit by the technical team and to show the compliance of technical specification, you closed the matter. Also I was told that there is no such complaint facility to customers other than through sales people.

So I repeat my grierence that your tiles neither meeting technical specifications nor satisfying the customer expections of flatness.