National Highways Authority of India [NHAI] Complaints & Reviews

As moving on the eastern peripheral expressway we face a lot of braking activities due to the extremely poor patchworks at the eastern peripheral expressway.
Please look into the matter as it may cause a lot of road accident leading many mishappenings....

Very poorly maintained. It looks like Toll plaza suffered from earth quake.
It portray bad image about NHAI.
Simple civil work will improve the toll plaza....

Dear sir

We as toll payer pay the fee to got better experience during our jurny there is no doubt that NHAI is doing well in giving world class facilities to us but still some responsible person from NHAI not taking there services seriously .In such condition I Thought that I have to complain with I have seen .
I am complaining to Hadhwa Toll plaza On NH 730 in Mahrajganj District Utter Pradesh

At this...

I travelled from Lonavala to Pune on April 13, 2023 and was charged INR 240 (Talegaon toll plaza, reference # 93282). Then I travelled again on May 2, 2023 from Pune to Lonavala (Talegaon toll plaza), I was charged INR 240 (reference # 67243), I returned from Lonavala to Pune on May 3, 2023, I was charged INR 240 (reference # 66212) at Talegaon toll plaza.

While checking on the website (toll plaza calculator), it showed nil...

Hello Team,

I have registered compliant through phone that during this time, i was not crossing the toll booth hence look into it.

Needs to understand from you that, how much time this type was deducted by you? Pl. check and revert asap.

Alos revert my payment at my fast-tag balance.

Reg,
Bhavesh


On Friday, May 5, 2023 at 08:56:20 PM GMT+5:30, hdfcbank...

Misconduct and misbehave by toll plaza staff at lachiwala Dehradun Haridwar road in between time 17:45 to 18:00 with family in vehicle number uk08AL 1743. Traveling from dehradun. We had sufficient balance in our Fast tag. There were two people sitting in the cabin one was busy with mobile so we stopped the car little near to the barrier then the person sitting inside who was handling the counter of the vehicle coming from dehradun abused...

On 7.5.23, my vehicle tn24q8038 crossed porur tollgate. I have a paytm tag, my balance was around 305 rupees, still they said I had no balance and had to pay double the amount. Kindly do look into this....

Such kind of theft happening is really not acceptable they are charging 330 rs for one way which is too much for common man and government is allowing this. This is called a perfect (CHORI) really upset with government and this toll tax...

The condition of toilets at Lehra Begga Toll Plaza, Bathinda, Punjab at NH7 is so bad that it is better to use open spaces rather than using these toilets. Apart from being dirty and stinky (full of mosquitos as well), everything is broken. There are no wash basins or water supply of any kind. Herewith attached are some of the photos....

The problem of FASTag non scanning is being faced at Sanwara Toll Plaza of Chandigarh Shimla Himachal Pradesh. There are some machines at this toll plaza which are not working properly. Despite the very less traffic, there is always a long queue at this toll plaza. Here the toll plaza staff see that the code is not scanning, so they use a stick in which they have attached the FASTag reader and then process the toll manually. There are 5 counters...

I had paid Rs 330 for a monthly pass, and was told that it is registered online but after that twice the toll after 27 april, now I am told that there is no pass online for the no PB18U2025. Pls help...

Dear NAHI,
I was traveled yesterday by car MH12NB0329 approx 5pm. Fastag was not reading machine any tag problem even balance was in fastag. I was requested to cut money on basis of Car Name plate number but the staff's supervisor was very arrogance used language and was saying to take car back even the they can do fastag cutting on basis of car number. My little child was in car was traveled back from hospital to home. They was saying...

At bhiwandi vasai road malody toll plaza has closed by government some local people are open that toll and taken money from all vehicle please solve this problem as soon as possible...

Today while traveling with my family, I was charged 90 rupees for the first time and 45 rupees for the return from the fast tag of my car, number KL10B 2663 at Paliekara toll plaza.As far as I know, Paliekara toll plaza charges Rs.70 per car and Rs.105 for return journey. So 20 rupees more was taken from me. Therefore, it is requested to clarify this matter or take necessary action to get back the overcharged amount....

Date of Incident - 04-Apr-2023
Time Of incident - 12:30 PM
Place of Incident - Pithadia Toll Plaza - Junagadh, Gujarat
Vehicle Number - GJ03MB0357

Complaint -
1) Automated barrier gates on Toll Plaza are unavailable
2) System Not Working
3) Big Lines on Toll Booths
4) Toll Employees Use Excessive force if questioned of wrongdoing
5) General Toll Rules not displayed publiclybr...

I have travelled on 02/04/2023 from Chitradurga to Dharwad then toll charges double deducted in Hebbalu and chalageri toll plazas for both way
Vehicle no KA01MP9488
Kindly check and reverse the same...

Badbar toll plaza near Sangrur over time I wait 2 minutes and rule of NHAI 10 seconds over not collecting money but he collect money in my account in fastag...

I had been travelling from Jaipur to Delhi via New Delhi-Mumbai Highway on[protected]. At Hilalpur toll plaza they had charged Rs 415/- as toll from Dausa to Ballabhgarh.
Amount is too much and on[protected] during my Delhi to Jaipur journey it was 35 + 325 only.

Please refund the excess amount.

Car no- UP14BW5004
Trip no.- [protected]
Time and Date- 14/04/2023 18:32
Toll- Hilalpur...

Hi NHAI,

I was double charged 180 rs at Surajbari toll plaza (NH8A) stating that my vehicle GJ36AC0059 linked with mobile [protected] having low Fastag balance but the Truth is I had very sufficient amount balance was available. The scam didn't just stop at collecting 180 rs in person but also original 90 rs toll deducted from my fastag balance.
I Request you to refund 180 rs immediately to my vehicle GJ36AC0059 with...

In the month of April I used eastern peripheral 2 times from Duhai to Palwal and Palwal to Duhai. Please note that road conditions are so worst which cannot be described in words. Complete stretch is bumby, roads are broken in between, Cannot run vehicle more than 50 kmph. while coming back from palwal to ghaziabad, entire stretch is worst. dont know what you people are waiting for and why you are charging such a hefty amount of toll charges...