Neeta Tours & Travels — Cheating in the name of tourism

Address:	411042
Website:	in3.seatseller.travel/printTicket?ticketNo=72PUMD8

We had booked a return journey from Pune to Goa, via SeatSeller. Following are the details: Booking Agent: Atmaram Travels ([protected]) Agent location: Opp. Ambedkar Garden, Panaji-Goa. Journey: Pune to Goa. Bus Operator: Neeta Tours and Travels ([protected]) Date of Issue: 26/11/2015 Date of Journey: 06/12/2015 Bus Type (Volvo A/C Multi Axle (2+2). Reporting time: 9:15 p.m. Departure time: 9:30 p.m. Operator Fare: 1, 700 AC Service: 100.00 Operator Service Charge 24.00 Total Fare: 1824.00 Boarding Point Address: Location: Shop #1, Dealing Center, Mitra Mandal Chowk, Swargate. Mentioned above was the information provided to me and my wife. On 6th Dec, the agent sends an SMS stating the above bus has been canceled and we have to board the bus departing at 8:30 p.m. from (Rajendra Travels), at Swargate. The bus which was provided as replacement was a Semi-Luxury bus and the seats allotted us were second-last row seats (we had booked second-row seats situated behind the driver). There was another couple traveling on the bus who were in a similar situation as us...(Britishers). They complained and got 400/- per person refunded. This means that Neeta Tours is purposely showing Luxury Volvo Multi Axle photos of its bus fleet at the time of booking and then replacing with poorly-maintained Semi-Luxury or worse buses. This is outright cheating. Who knows, may be even R.T.O. is hand-in-glove with these operators.