Neetabus.in / Neeta Tours & Travels — Horrible Journey from Mumbai to Pune

This is to inform you that my brother and I have been traveling from Mumbai to Pune on 27th March, 2022 and we are thoroughly disappointed with your service on the following grounds:
1) The air-conditioner of the bus had stopped working even before we had left Mumbai. It was extremely suffocating to travel like that for four hours.
2) The drop point mentioned was "Maldhakka Chowk near Pune Station" but the driver had dropped all o[censored]s at Swargate, misguiding its passengers.
No form of cooperation was extended in spite of this horrible service and I would like to inform you that we had fallen sick after this horrendous journey. This is absolutely unacceptable and unexpected. Kindly look into the same.