Neetabus.in / Neeta Tours & Travels — Refund horrors

I had booked a return ticket from pune to dombivali and back. As the bus was fully vacant, no more seats were booked, i cancelled my ticket and chose to use alternate means for travel.
It has been 24 days since, despite multiple calls and requests i still have not received refund in my account!
They just transfer you from one to another, and nobody gives any concrete answer
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    NeetaBus.in / Neeta Tours & Travels Phone
    +91 22 2890 2666 [Mumbai]
    +91 94 2989 3100 [Surat]
    +91 21 6826 1781 [Mahabaleshwar]
    NeetaBus.in / Neeta Tours & Travels Address
    Shop No. L-7, 9, 10, Shroff Chambers, Jalaram Mandir Road, Paldi, Ahmedabad, Gujarat, India - 380007
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