Neetabus.in / Neeta Tours & Travels — Service at vileparle neeta counter is really poor by ritesh.

Address:	Mumbai City, Maharashtra, 753012
Website:	www.redbus.in/Neeta-Travels

Hi,
I used to travel to orissa regularly by flight from mumbai to bhubaneswar. I booked the return ticket online from redbus services on 31st so that after reaching mumbai domestic airport i can take the bus to pune. I reached early at mumbai from bhubaneswar. I reached by 4:00 pm at mumbai. I have booked the return ticket from mumbai to pune at 6:00 pm. Usually when there are seats available the bus driver and the helper used to get our pnr number and pick us towards pune. Depends on the availability of the seats at that bus. But the day i. E, 31st july i reached the vileparle neeta counter where the agent named ritesh was present. I told him sir, as i reached early can you please arrange if any seats available in the previous buses so that i can reach pune little early. That person told me not possible as you have to come up with a print-out of the ticket. I told him i have already mticket with me and from the operator it is said not to carry any print out as m-ticket is already provided. But ritesh did not accept those from me. He started scolding me that there is huge pressure from the higher management not to entertain this type of actions. I was not doing any un-due request. Just wanted to go by any other bus by neeta before my bus timing if and only if there are seats available. I do not think this is an un-due request. It was raining heavily and i was standing there for 2 hours till i get my bus.In between there were 2/3 buses went and ritesh did not allow me to go by any bus though there were seats available. It was really a horrible situation for a passenger to stand in front of the neeta counter without any seating arrangement. Then one bus came where i came from pune on 30th july at 9:00 am (Mh04g3838) from pune to mumbai. Ritesh told the driver and conductor not to take me as i do not have printout of the ticket. They also left as they have to follow the agent. It was so embarrassing situation for me to stand more than 2 hours to wait on the heavy rain. Then i called neeta head office and they told that you can board any neeta bus subject to condition seats are available. Then i waited till 6 pm and once i get the neeta bus myself went to the conductor and patch them with the head office to arrange a seat if available. Then i got a seat to pune. These things should be arranged by the agent ritesh. His behavior was so rude and rough. How people manage in the service industry like person ritesh, really pathetic. We indian always respect customer as god, but here i see the difference between indian and american. From the last 2.5 yrs i was in usa at different states. There really the behavior towards customer is amazing. Really there are things to learn from american. I am not getting surprised if my friends settle at usa as we indian lost our up-bringing and values. If ritesh is there then all the customers will suffer like anything. This is not acceptable. The rough behavior and the ignorance attitude from that agent ritesh is really embarrassing. I know nothing can be happen to that person as he himself only told me whatever you do nothing will happen to him as it's his place.
Then what to do i just keep quite. This is our india and we are proud to be indian. Please flash this so that people should aware and they should teach ritesh in a proper way how to behave with customer.