Neetabus.in / Neeta Tours & Travels — The service was worst

While I was traveling from Kolhapur to Kalyan, Mumbai the bus was failed on Monday 15th Feb 2021. It was your duty to arrange another bus. The driver arranged a seater bus, we paid for sleeper coach. This was very bad experience. We were three family members, two if them have spinal cord problem. Yesterday we had to visit to the doctor. I want soon resolution.