We have been chasing neogrowth customer desk right from 28th march for getting clarity as to why a monthly loan was all of the sudden converted to a daily one. After asking several executives there, as well as several interaction they are still just lingering around and around the concern instead of providing a proper response. As per the rbi rule if the minimum payment balance or emi as on 29th feb 2020 is zero. We can opt for the moratorium service which i understand was at nbfc's discretion. However, asking to one of your executive they have informed clearly that it is allowed at their nbfc as well.
However, after several requests they continued their deduction. Now, the main problem comes that paylater loan no: 50000036 was started as monthly repayment of loan cum interest. All of the sudden from 21st march neogrowth started collecting 3511.74 daily till 30th march and from 1st april onwards 5836.74 hourly 2-3 times a day.
We have never denied to make the payment. Being a customer from 12years we very well knew that payment has to be made. But, we had just asked for the disclosure and breakup from your customer executives regarding the same as to why all of sudden a monthly payment was converted in emi.
Still, the above question is unanswered and daily several deductions are made without a daily mandate required from that account.
I request you to reverse back the money on immediate basis and share a clear soa showing the breakup of interest and principal. Was this information helpful? | 
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