[Resolved]  Neptune Developers — Non starting of Project and Cancellation refund on time

Address:

Thane, Maharashtra

Please read….worth reading it for you to know about the concerns/complaints and business ethics of Neptune Some of my experiences with Netpune and Complaint about it. - Booked 2 flat with Neptune for myself and my brother in Kalyan(Ambivili) on 30-May-2012….Booking was based on just you name “THE NEPTUNE GROUP”...but I feel that was biggest mistake I made. - Paid 20% amount of flat on time without delay. - Commitment from Neptune at that time was Dec-2014 and Registration of flat between Dec-2012 to March-2013. - In March registration date postponed to May-Jun ...This was told when constant follow up done with your representative. No intimation to customer - In June registration date postponed to Oct-Nov ...This was told when constant follow up done with your representative. No Intimation to customer - Delivery date for flat now been changed to Dec-2015. … No intimation. Came to know after follow up. - We booked 2 flat one for my brother and myself. One flat was Lake facing…Now it changed to Garden facing…..No intimation to customer. Came to know after follow up. - When we booked flat Building no is changed ….No intimation to customer. Came to know after follow up. - When asked for delay answer is “ Do whatever you want” and that Senior Manager speak such a language. - When told about some complaints from other customer which is posted on internet…Senior Manager level person does not care about it….and he does not have any regrets about delay in earlier Phases of project at Kalyan…ridiculous. . - We have been given only Payment receipt and not any flat allocation letter. When we asked after 1 year that, Is there any document/paper, which would be like flat allocation letter then they said yes it. We got it only after follow up and personal enquiry. Ideally it has to be given to the customer in first place. - Hence we cancelled one flat with hope that another flat will be ok to keep and you will follow the timelines. - After more than 5 and half months of cancellation we came to know that we need wait for more 3-4 week because cancellation was not registered in system…..Even after following up every month no intimation on this to Customer. However as per their policy they must refund money in 3 months time from the date of cancellation submission. I have submitted the request on 25th May 2013 and its November month now. - When asked for delay answer “Don’t try to take out our faults. We will check”. and that Senior Manager speak such a language. - NO response on phone or emails when asked for refund. (Kindly refer trail mail where we have send acknowledgement copy of cancellation and ask for refund/status. Still there is no response and Site office Sr.Manager not even responding over phone/emails) - Now we decide to cancel our 2nd flat as well and get rid of it. In all this drama 1 year and 5 months….Neptune is in Profit by 1 lakh Rs (Cancellation amount) with Cancellation of 2 flats...In addition earned interest on 10 Lakh Rs for one year and ready to sale our flats with revised rates to new customer. The only looser is customer. Also Behind this we have got lot mental stress on not getting any response for project start, refund money etc. and also from their executive who do not respond to anything. Kindly request you to take necessary actions and revert asap. Thanks in Advance !!! Mahesh Choudhari <choudhari.[protected]@gmail.com> Sep 7 to Surendra, ashish.karkhan., sofiya.victor, yuvraj, nayan_b, sachin_d, harsh_a Hi Ashish, As discussed today over the telecon following are the outcomes: - We were consistently following up with your sales executive everymonth since when we filed for refund and the commitments was always for 3 months as per policy and no highlights about delays. - Even after 3.5 months for the refund case you do not have any justification for delay of refund neither you can comment on when refund amount can be provided. - When given option to you to think for next 2 days and come back with latest possible date on refund...even that is not feasible to you. - When asked, if you cannot decide in 2 days what is latest date by which you can respond on refund even that is not possible to you. - We do not see any accountability and responsibility from your end. - Please note that cancelletion reson was because your failure on deliverables and unreasoned delays. Even after 1.3 years there is no registration and no progress in project..still we get response from you like "you are not patient and you have not given any loan that your following up on money." - Still being kindful to you I will wait till 10-Sept for your response on earliest date on refund.If we do not see any positive response then we will think of approaching consumer forum. Looking forward postively. Thanks & Regards, Mahesh Choudhari [protected]/[protected] On 7 Sep 2013 14:53, "Mahesh Choudhari" <choudhari.[protected]@gmail.com> wrote: Hi Ashish, Any updates on below mail?? Need updates. Please revert at earliest. Thanks & Regards, Mahesh Choudhari [protected]/[protected] On 6 Sep 2013 18:35, "Mahesh Choudhari" <choudhari.[protected]@gmail.com> wrote: Hi Ashish, Not sure what is the problem in simply responding to email and/or calling back to the customer even after multiple follow ups over phone/ email . Still awaiting for your response / updates on my cancellation refund request with reason of delay and all. Kindly request you to revert asap and expedite my requst on top priority to process my refund. Regards, Mahesh Choudhari [protected] / [protected] On Thu, Sep 5, 2013 at 1:45 PM, Mahesh Choudhari <choudhari.[protected]@gmail.com> wrote: Hi Ashish / Surendra/Sofia, This is about my flat cancellation refund against request submitted on 25th May 2013 for the cancellation of Flat 802, located in B-3, Sector-IV, Ambivili area. As discussed, I am sending the scan copy of my request submitted to you for the purpose of flat cancellation on 25th May 2013 and as per earlier communication and commitment provided to us I should have received our flat cancellation refund by now as more than 3 months now. I have been informed that it will take around 3 months time (from site as well as corporate) to process however yet I have not received any response. Indeed yet I have not received any clarity from anyone due to internal process gaps. Please find attached scan copy of my cancellation request acknowledgement dated 25th May 2013. I required my refund by 12th Sept 2013. Do revert if you can’t provide and why? When customer has give flexibility of extended support to you for 18 days above 3 months. Please expedite the process of refund and respond to this mail with your confirmation. Thanks in Advance!!! Regards, Mahesh Choudhari [protected]/ [protected]