| Address: | Dutta Nissan, Durgapur, West Bengal |
The incident happened on 27 Feb 2023. On my way back from Kolkata, the right front wheel of my car burst and my car hit a tree on the side of the road. The airbags exploded. I found that the front part of my car had been completely damaged. So I called the local police who arranged to pick up my car to a nearby garage.
On 28 Feb 2023 morning, I called Nissan Roadside assistance to arrange a pick-up for my car. The car was delivered to Dutta Nisan.
On Mar 1, Mr. Uday Modak, the Bodyshop Manager of Dutta Nissan sent me supplementary estimate for the repair of my car and on Mar 2 asked me to pay advance of Rs 50, 000/- (Ref Att 1)
On Mar 6, after inspection of my car and seeing the estimate given by Dutta Nissan, Mr Ashok Khanuja, the insurance surveyor, requested Dutta Nissan to start dismantling the car and inform him for a detailed survey. (Ref: Att 2).
Since there was no response from Dutta Nissan, I sent them a reminder on Mar 8. (Ref Att 3).
I also called Mr. Modak. But his response was: “It will be done as per our schedule and we do not have time to respond to all emails”.
Finally on Mar 15, I tried to contact Mr. Manob Dutta, the owner of Dutta Nissan. Since he was not picking up my call, I tried to contact him through WhatsApp. The screenshot of our communications is attached (Ref Att 4). He had finally replied that he will look into my case after he is back in India.
I am not sure why
1. Nissan will keep such an irresponsible service provider?
2. Why Nissan's pick-up service will forcefully deliver the car to this service provider without the owner's consent?
3. When I will get my car back?
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