Nobroker Technologies Solutions Private Limited — Items damaged in relocation

I had booked relocation services between Greater Noida West, UP to Visakhapatnam, AP with NoBroker Technologies Solutions Private Limited for 30/07/2022. The package was expected to be delivered in 6-12 days from the start date. My relocation was insured by IFFCO TOKYO up to 2 lakhs. The insurance certificate received had incorrect source location and destination mentioned. I immediately escalated to NoBroker about the same on email.

The packaging team arrived on the scheduled date of 30/07/2022. The staff packaged the items randomly in cartons without any marking. They were so reckless; they did not bother to pack fragile items separately. They hurriedly packaged everything and left handing me a list of the cartons.

The shipment arrived at destination on 07/08/2022 in the evening. Only driver and helper were available for unloading, but they denied unloading unless complete payment was cleared. NoBroker’s payment link was not working, so after confirmation on call with the relocation manager Mr. Harshit I paid the vendor via GPAY. Finally, the unloading was done and the driver left in 2 hours.

The package delivered was all damaged. Cartons were split open, furniture was broken, appliance were damaged. As mention the condition of the delivered cartons was so bad, none can identify if everything packed has been delivered intact. I’m still finding out that several items are missing which were packed at the source but did not reach the destination. These items were not mentioned in the insurance claim as these were identified after the claim was made.

I raised a claim with the insurance company to cover my damages. The surveyor was assigned and the inspection was completed confirming the damages. But later the claim was denied for mismatch in the source location and destination.

My relocation manager at NoBroker assured me this will be taken care and now they have stopped responding to my emails and calls. Please help to get the issue resolved and get me a compensation against the damages incurred in the relocation of my household.