Nobroker — The token amount of Rs.10,000 was not refunded

I visited a property through No Broker at Himagiri Green Forest Apartment, 7th Phase, JP Nagar in January 2024 and was okay with it. The relationship manager asked me to immediately pay Rs.10, 000 as token amount which I paid on 01st February 2024. However, my family had a change of plans and I communicated to the relationship manager that I will not be able to move into that property and need more time. However, I have not got refund of the token amount paid till date.
This is very wrong on the part of the company.
As there was no agreement signed and the terms and conditions did not mention that the token amount is non-refundable, I must get my Rs.10, 000 back.
Kindly arrange for the refund of my hard earned money.
Thanks and kind regards
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NoBroker customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2024
NoBroker Customer Care's response
Hi Pracheth, we are closing this case for now as we are still waiting for your registered contact number which is required to look at your issue. Please feel free to reach out to us with the same in order to assist you further.
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Hi Pracheth, we are always transparent while explaining the terms and conditions of our plans. Also, our relationship managers ensure to provide a seamless experience to our customers, and whenever you're eligible for a refund we never delay in processing the same. However, kindly share your registered number so that we can check on this and provide you with a resolution.

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