Nokia Care — service - waste of time

dngbhshnm

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Yesterday I went to Nokia care center, Chikkadapally branch Hyderabad at 7.5 pm. One Ramesh in counter checked my phone Asha model regarding voice problem and said come tomorrow before 7.00 pm and get it repaired and said it will take 20 minutes time to change the volume button. Again today I went to 6.20 pm and approached Shekar in counter. After preparation of job chart No.36883, he asked me to come tomorrow. I said that I came as per your direction and requested to repair as said yesterday. But they are not bothered about their time given and said they can not do anything come tomorrow. I have taken back Phone and asked them where I have to make compliant. Shekar said, there is no compliant and asked me to write on smiley slip which was pinned on notice board. While pinning my slip on notice board I have noticed the Centre Manager no.[protected] to contact. I have contacted over phone but I could not hear as there is a volume problem and I have given messages, but no use. What I understood is Nokia care does not bother to give correct time and does not have uniform reply and not bothered about wasting of time of customer and giving reply without realisation of their mistake and taking very carelessly.

Was this information helpful?

No (0)

Yes (0)

Nokia India customer support has been notified about the posted complaint.

Jul 07, 2015

Updated by dngbhshnm Sir. I went to nokia care chikkapally Hyderabad at 7.05pm not 7.5pm as said in my earlier compliant. Further I have to inform that staff is not bothered about problem of customer without cell phone and working very lethargically and taking too much time to call customer after giving token. Now I am making urgent calls very difficutly. Such a big branded company system exits like this. Treating customer who followed your instructions is very bad.

Jul 08, 2015

Updated by dngbhshnm sir, Today evening while returing to home enquiry my problem with phone in your nokia priority shop Himayatnagar Hyderabad branch, they said that this is minor problem can be done immediately, but as above your service centre, chikkadapally, does not bother to get it solve immediately.

Jul 12, 2015

Updated by dngbhshnm Sir. It is shame to say that the said problem was solved within in minutes, when I went to my village by a local cell phone shop. He said that it is just adjustment of spring connected to volume increasing button. As per your job chart it costs Rs.450 and asked to come next day, even though I have requested and said that I came yesterday for this purpose.