Nokia — Fraudulent Service in Nokia Care Center Rampur UP

Address:

Nokia Care Centre (shared with MI) on Shaukat Ali Road, Rampur- 244901

My phone Nokia 6's speaker stopped functioning for no reason. I took it to the Nokia Care Centre (shared with MI) on Shaukat Ali Road, Rampur on 27th November, 2020.

They simply said Speaker would be replaced costing Rs. 1200. They did not test its hardware by opening it up, merely checked it by trying to turn on Speaker. Despite my suggestion to test it first, they said it can only be done after I order the part and they replace it, and check if the problem persists. I hence agreed and payed Rs. 500 advance.

They asked me to Submit the phone and said the order would take around a week's time. Hence, I did not submit the phone. So they did not give me any formal receipt for the advance paid and merely wrote on their visiting card with pen.

Now, the next day the speaker started functioning itself properly.
I went back to them today 30 Nov, 2020 and reported about it. After insistence they gave me advance back but did not give any job sheet or order receipt so that I could lodge a formal complaint.

Had I submitted my phone, they would have surely charged me Rs.1200 for the new speaker which would not have solved the problem. And thereafter start the process of repairing the phone.