Nokia — Harrasement nokia

Address:

Mumbai City, Maharashtra

Please refer this service request number 1-[protected] dated 11may-2014 . I am summarizing hereinbelow the sequence of events which has left me in a complete state of trauma and disillusionment. I bought this nokia asha 501 device a week back it was not even a week I started using this device I was having trouble of slow working and hanging problems while using applications which is pre-installed by nokia, after getting freaked out with its slow working problem I had to called up nokia customer service and I was told to do some general restore factory setting I did it but problem still didn???t get resolve so I finally decided to visit nokia service centre which is located at prime mall, 2nd I took half day leave from my work and gone there I met one of your customer executive with the name of dipti she has updated the current version software and gave me assurance I wont get such sort of issues henceforth. It was so absured and ridicusouly pathatic that after updation its working even slower, getting hanged completely I have to put the battery out from my phone every time, than I again contacted to your call center and raised my demand to replace this device since it was a week old phone I had doubt it might have some manufacturing defect, I also mailed you people several times to replacing this device I finally got a call from your end I discussed my trouble and I Was again requested to visit to nearest nokia centre I have again taken a full day leave from my work on 13 may and visited the same centre I explained my query again but revert which I have got was not satisfactory I demanded to replace this phone and they reverted they are not authorize to do so, it was the most horrible and annoying part of your services. The mail which I have received from you all whereas categorically stated that backhand team is authorize to replace this device whereas centre executives refused to replace it There was a contradiction between your cc team and SERVICE centre, they wanted me to sbmitt it for repairing what a bad quality arrangent they are raising a question of repairing a week old phone. I also begged them I needed to speak to their branch MANAGER I just wanted to discussed my query but I was not allowed ( or manager refused to meet, not sure) Being a loyal user of nokia I am always a great admirer of nokia products and there customer help centre but this time I have extreamly got disappointed and harassed by nokia. I believe that after the acquisition with Microsoft and china mobiles, nokia has lost its quality system management now people whos loyal to nokia who has blind faith in nokia your all just disrespecting their belief towards nokia services, I personally say I lost my trust with nokia wil think twice to suggest someone else to go for nokia phones. I have alredy escalated this matter to consumer forum i have registered a complaint against nokia my consumer forum complaint no. is[protected] I demanded a compensation from nokia for all this harassment that I have gone through very soon I will be heading towards legal proceedings against nokia corporation. floor, irla lane, vile parle, mumbia- 56 As I am being told by consumer court personnel to mark a copy of this mail to consumer court grievances committee I am sending the copy of this mail to them. For the proof of record as I visited to your center I have a got this particular job sheet number [protected]/140513/041. I am gonna put this story on fb and other various discussion forum . Regards Alok dubey [protected]] [Email address:[protected]@gmail.com] [Email confirmed:[protected]@gmail.com] [Mobile:[protected]] [Phone model:Asha 501 Dual SIM]