[Resolved] Nokia India — bad quality of service and misbehaviour with customer
S
santheesh Mathew
from Guruvayur, Kerala
Address:
Kolkata, West Bengal
My Nokia E7 phone which is repaired 5 months back form nokia authorized service centre has got the same problem again. last time they took almost one month to repair it and now they said 7 days but then they kept on extending the date. Now unfortunately I lost the job sheet card but then I remember the job sheet number. However, knowing me well they say that they do not know me and they can not say anything about my phone until and unless I show the job sheet..
I brought this phone by paying almost INR 20, 000. It was my dream to buy a best phone and it took so much time to arrange the amount for buying such phone for me. Damages and problems can take place over the use of phone but then i never expected such an irresponsible and low quality customer service form a reputed brand like nokia.
i do not know what to do now. But i suggest all my colleagues to be carefull with customer care centre staff who can easily fool us. i am an existing victim because last time they did not repaired my phone properly but then they charged well for the repair.
still i have the same problem and they started screwing me
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Aug 13, 2020
Complaint marked as Resolved
Nokia India customer support has been notified about the posted complaint.
Sorry to hear about your experience. Please write to us on [protected]@microsoft.com and provide us with the following details:
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Care Centre - Yes/No
8. Email Id
We will have someone from the team connect with you.
Please mention your name on subject.
Do include the complaint link in order to speed up the process.
Thanks,
Microsoft Team
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Sorry to hear about your experience. Please write to us on [protected]@microsoft.com and provide us with the following details:
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Care Centre - Yes/No
8. Email Id
We will have someone from the team connect with you.
Please mention your name on subject.
Do include the complaint link in order to speed up the process.
Thanks,
Microsoft Team
We would like to inform you that we are changing our contact email address to [protected]@microsoft.com. Would request you to please write to us at [protected]@microsoft.com going forward.