[Resolved]  Nokia India — Change of X2 Facia Complete

Address:

North 24 Parganas, West Bengal

I, Dhritiman Paul, have visited to Nokia Care Centre situated at Barrackpore (M/s Syscomp Infotech P Ltd, 4/2, S N Banerjee Road, Barrackpore Shopping Arcade, Upper ground floor, Barrackpore-700120, WB, India, Ph [protected]/2525) for complete change of FACIA of my mobile Nokia X2 on 31.07.2014. They have chaged the FACIA partially and asked to change the remaining portion within 1 week as the parts was not available with them at that time. They have asked to pay the total bill amount of Rs 1850.00 and I have paid total amount on that day seems to be good reputation of NOKIA. The center representative (lady of counter no 6) have told me that they will call me within 1 week to replace the remaining portion. Not getting any call within 1 week, I have visited 4 times for the same. All times they have told that the parts are not available and have ordered to the company. Now as a customer how many times I will be harassed from NOKIA centre. I am using others company's mobile also and their service center's behaviour is too good. Now my request if the parts is not available with NOKIA, please return my money on good faith. Thanking you, Dhritiman Paul M: [protected] E-Mail: [protected]@gmail.com Address: 14/5, Panchanantala Street, Rishra, WB-712248.