Nokia India — complain id at nokia customer care. 1074795

Address:

Regent View, Flat No.2D, 22/ 1 Beerpara Lane, Kolkata, West Bengal, 700030

Job card no.[protected]/ 190601/ 006
Complain id. 1074795

I bought nokia phone 7 plus. My phone is under the warranty. Since april mobiles charging port is not working and mobile was not charging properly, and suddenly charging got stopped.

I visited service center in kolkata, ananya infotel on 1st june and submitted my phone they tried to get the charging port replaced but after 10 days they informed charging port is not available and they got approval for replacement of my phone.

Now it is already 24th da, y they does not have any update about replacement of my phone.

Today again i called the customer care number with the complain id, the customer care executive named falguni said there is no approval of replacement, so same can not be possible and suggest me to get in touch with the the service center.

Again i called ananya infotel and as per them they have got the approval but does not know when the phone can be available.

It is very much irritated to hear such thing, no one has any information regarding my phone. The brand like nokia is such a poor and pathetic customer service is really unexpected. Either you replace my phone or return back the money.