Nokia India — Complaint against a nokia servicing centre

Address:

Kamrup Metropolitan, Assam

03rd March 2015.

To,
The Customer Care Manager,
Nokia India Sales Pvt Ltd,
India.

Sub: A complaint against the Nokia Authorized Service Centre.

Respected Sir/Madam,

With reference to the subject cited above I Mr Rabin Rajbongshi a resident of Kahilipara, Guwahati, Assam would like to state you that on 25/10/2014, I purchased a Nokia XL handset @ Rs 10, 500/- from an authorized dealer “SAPPHIRE’’GK Complex, Ganeshguri, RG Baruah Road, Guwahati 5, Assam, Contact No:[protected].

From the date of purchasing, the handset was giving problem in operating, so on 19/01/2015 my mobile handset automatically stopped working and henceforth I dropped my handset at the Servicing Centre for rectifying. Next day on 20/01/2015 I got my handset back but shock to see that the handset is still not rectified by the Authorized Service Centre. Again on 21/01/2015 I dropped my handset in the same Authorized Service Centre stating that they will use my handset personally to check the problems, again after using for a week they returned my handset but the NOKIA Authorized Servicing Centre could nt finally rectify the problems of my handset. On 31/01/2015 again the NOKIA Authorized Service Centre took back my handset to send it to Delhi for final rectification and also they promise me that by any means if the Delhi Nokia Servicing Centre cannot rectify the problems then they will issue me a new handset. On 3rd March 2015, I got a call from the Service Centre to collect my new hand set but again got a shock to see that in the name of new handset, the authorized service centre was trying to handover an old handset with lot of scratch on it. As the handset was a used one, so I didn’t receipt it. Now the issue is that how come the NOKIA Authorized Servicing Centre could try to fool a customer? Please try to assist my issue at the earliest or else I will be helpless to deal with the NOKIA Authorized Servicing Centre in a legal way.

Thanking you
Yours faithfully

Rabin Rajbongshi, Kahilipara, Guwahati, Assam.
[protected]

Model No: Nokia XL,
IMEI No: [protected]
Battery No:[protected]
Charger No:[protected]
NOKIA Authorized Service Centre address: TELEMOBILE, 1st floor, Garima Grand, Dr B Baruah Road, Ulubari,
Guwahati, Assam. Phone no: 0361/2465861, 094357/32041