[Resolved]  Nokia India — faulty handset

Address:

East Singhbhum, Jharkhand

Dear Sir/Madam, I had bought a NOKIA Lumia-520 phone on 1st july 2013. Its performance was not good from the beginning.On march 15th 2014, i took it to the customer service centre where they replaced my battery and charged 700/- .The phone was not getting started when i brought it home.again visted the service centre, they started pointing out different probabilities and got a job-sheet signed.they gave me an approx budget of 3200/- and said they would later intimidate me the exact problem.I had given them the clear indications that they should start with the servicing only when I give them the approval.(As I felt the cost:benefit ratio too high)I did not want to waste 3200+700 for a phone whose current market price is approx 8000/- the Nokia service Centre did not contact me, and went ahead with their servicing(without my approval). They called me up on 11th april, 2014 to say that I am compelled to pay the charges. i cannot afford paying such a huge amount and that too when the fault is of the company. The phone which I was given was a faulty and ill-manufactured piece. I would want a written apology from the company first. Thereafter I would want them to replace their faulty handset. They would compensate for the mental agony through which I passed They should compensate for the economic damege they have caused. They should compensate for befooling and traumatising a customer. They should compensate for the trouble they have caused. They should compensate for making monetary gains after drilling through the pocket of a common man who works hard to earn money Kindly help... Regards, Ankita [protected] wise.voter.[protected]@gmail.com