| Address: | Kolkata, West Bengal, 700055 |
| Website: | microsoft.com |
I am a microsoft nokia mobile phone user facing display and touch problems in my nokia lumia 1520 mobile, imei: [protected], complain number [protected] .
For touch problems i was previously also denied service inspite of proper invoice and warranty by 2 of nokia service centers in kolkata (Esplanade and golaghata road) around 22 july to which after reporting this to nokia (Complain number [protected]) by live chat i was asked to submit my device around 28th july, but since i was in siliguri on that date bcz of some work and my phone warranty was to get over in 6 days(On 5th august), so i had to submit it in nokia care siliguri(Named: the planet).
Around 18 september i collected my phone from nokia care siliguri by exclusively travelling from kolkata to siliguri just to collect the phone! Since nokia replaced the touchpad in my phone so i was entitled to 1 month quality warranty by nokia starting from date of collection of mobile phone that is till 18th october
And in 3 to 4 days again i felt the same touch problems but this was nothing compared to shock which nokia gave me, i found one major problem in display, there was blackish tint on the top right side of my display! I even made a 1 min video of that poblem and fwded to nokia (Link to video: https://www.youtube.com/watch?V=sds3xp652qi) and further it was not evident in normal daylight but only when the phone is used in dark or in lowest possible brightness ! So nokia again cheated me by issuing a defective touchpad!!
After reporting this issue to nokia by call on 25th sept(Complain number [protected]) they promised a callback from their backend team in 4 hours but no response even after 6 days ! After contacting them regularly for 7 days via calls and live chats(I have the recorded calls and list of people spoken to) they finally responded on 1st october that too when i told them that i would fwd this to consumer court i[censored] dont respond! Bhupesh from their backend team had called and he was asking me to travel to siliguri to submit the defective phone! On being asked why not kolkata he said our 1 month quality warranty is valid for same service center only in which phone was repaired! (This was not told to me before by him or anyone else!!)
And even i first tried visiting kolkata service center but was denied service as mentioned before! So i told him the same and requested him to allow me to submit it in kolkata to which he said he needs permission of regional team and he would call me back after speaking with regional team. Its 22 days to that last word and even their quality warranty is over but their regional team hasnt responded yet! Even after regular attempts to talk to them since last 21 days via calls, mails, live chat and tweet they are not bothered and irresponsible too! Every time they simply repeat the same dialogue to please wait for the reply !
You tell me i am using a defective lumia 1520 phone since 92 days inspite of warranty isnt that an enough long wait and patience ?? In name of regional team they simply harassing, deceiving and cheating me!
So please help me in this regard urgently as i cannot bear it any further!
I have all details of my interactions with nokia including call recordings, live chat, mail, tweet etc and seeing that also it is evident how irresposible and deceiving nokia is !!
I have attached the screenshots of my tweets and their repititive fake assurance and replies, my mails to them, etc details.. I have not attached the copy of invoice and jobsheet so as to not make them public .. Please tell me how to message them to you privately or mail you
Hoping for your earliest help in this regard, thanking you
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