Nokia India — fraud

Address:

248, sajjanvilla, vivek vihar., Jaipur, Rajasthan, 302019

Before around one month i submitted my nokia 7 plus to the nokia service center located at shyam nagar, jaipur, rajasthan due to some hardware issue my phone was stop working. They created a job sheet and assure me that they give my phone in 15 days. But after 15 days when i did not get any update of my phone then i call them and ask about my phone. They said to me that some parts of my phone was not available so company will give me nokia 8.1 as a replacement. And they told me to wait for 1 more week. After that when did not receive any update from service center or company i call again to the service center and they said to me that my job sheet is closed and new job sheet is created without my knowledge. And they told me that company send them nokia 6.1 so they returned and said to me to wait one more week. Then when i call to head office of nokia they told me that my nokia 7 plus is in under repairing. They even don't know where is my phone and what is my phone status is it in under repairing or company will give me nokia 8.1 as service center told to me. Nobody told me there name and no update from company side they even did not given me any temporary handset to use. I just want to know where is my phone will nokia stallen or they make a fraud with me. I purchase my phone on 25000 paid. This money is metteres a lot to me. And the customer care executive have no manners to talk to customer. Worst experience worst service.