[Resolved]  Nokia India — Is Nokia care a scam to torture customers?

Address:

North Goa, Goa

Another frustrating experience at Nokia care. I visited nokia care Madgaon because My Lumia 720 suddenly got hung and was not responding. This had happened earlier and I visited a local store and they put in a software for Rs 550 and the phone started working fine. This time I visited Nokia store and first they warn me that they are responsible if the phone goes dead in any process that they do, so much for coming to an authorised service centre. When i agreed to this, they inform me that a minimum of Rs. 750 will be charged for any software work they do. I agree to this. Then while working on the phone, I am informed that my display was damaged and it would cost Rs. 8500 to change the display and if I want it to be replaced. I refused, repeatedly telling them that it was not possible. I asked for my phone back. When they put the phone together, it started working alright with the display coming on. And on asking why did this happen, the sweet reply was "We dint know it would start working when we put it together." And now the sim slot is not functioning, and it is not getting any network which was never a problem earlier. Few years ago, I had a similar experience at Nokia care, Hazaribagh when, I had given my N79 for a minor bluetooth problem and when I recieved my phone after a month, the camera was spoilt and it never worked again. Nokia care saying that it was not repairable. I was a loyal customer to Nokia till today. I still like their phones but never again I am going to go for Nokia because of the horrifying experiences at the Nokia Care stores.