Nokia India — Issue is not resolved and misbehavior

Address:

New Delhi, Delhi

Hi all,

Service Request No. is 1-[protected]
Jobsheet Number is :[protected]/140813/030


This mail is to infarm you that i have submit my nokia XL divice at nokia
care Okhla new delhi branch with Ms. Jamila in prasence of Manager Mr.
Shubham have mention all the issues in this email which is related to the
complaint and clearly said that google apps and whatsapp will not work in
this divice anytime do whatever you can, after that also he was asking
again and again same thing what is the issue in the divice and not
submitting the divice in his center, then i can nokia customer service
aand during the conversation i spoke to Priyanka and she was also asking
same question after read the same email then i asked to transfer call to
manager or team leader thes after long wait she transfered call to Mr.
Rahul again he was asking same thing and he spoke to nokia care manager
also and Mr. Shubham said that there is no issue with divice and refuse to
submit the divice .
After long conversation he said that he will submit the divice and on
jobsheet
(which is attached with this email) he mention that there is no problem
with the Handset, and he gave me some advise andtold me that this divice
will not go anywhere and it will be here in this centeronly and nokia
people will ask what is the issue in this phone and i will reply there is
no issue with the phone, i have visited nokia care so many times every
time they have updated all the applications after also issue was not
resolved here is the list of all the issues which i am facing the issue-

1- Google apps and google play is not working in the divice
2- Whatsapp is not working
3- word, exel, powerpoint are not opening
4- after install application it is giving errors like installation failed
5- Error: This divice is not supported
6- Error : There is problem to push application
7- VPN is not connected
8- 1 Mobile support is not working (Trozen error)
9- Error: There is problem with the application
10- Not able to download application fron IBM App store
11- Net is not responding properly
12- Headphone issue
13- Bluetooth issue it is not connecting and pairing with other divice
14- Gmail is not working
15- Not able to sync work email in the divice
16- Youtube is not working not able to login and share anything
17- There are some other issues which is on the privious email

This is the way Nokia Care people are dealing with client .
This is the way Nokia Care people are dealing with client .

I dont want to go for this divice anymore i want to go for Windows divice
becouse it will resolve my issues, I want to replace it asap.

please increase saviority lavel of this ticket and resolve it asap.

Please call between 1pm to 6pm on [protected] or [protected].

Regards,
Akhilesh Tiwari

I got a call from Ms. Kalpana on saturday 16th August she asked me to to
wait 24hrs as she has esclated the issue to other department then i did a
call in the evening and spoke to customer service people they told me the
same thing that issue is esclated .

Then i got a call on 18th august from nokia care people Ms Renu and she
told me that there is no issue with the divice and it was in observation
period and they have update software and application this time .

*In last 2 Months 4th time applications are updated and they have restore
the divice still issue is not resolved . *

I want to resolve this issue asap