Nokia India — Lumia 925 has gone down 3rd time and it is not switching on now

Address:Pune, Maharashtra

This is ridiculous to say but Nokia used to provide best Mobile handsets. I have Lumia 925 device purchased from Vashi, Navi Mumbai in November, 2013. And from that period till now it has hanged many times, i have faced many issues with it and now finally this time it has completely gone dead. There was an update released a day before (3rd May 2015) and after connecting Wi-Fi it started downloading it automatically. But after downloading, while preparing to install, the phone was hanged on 60% for more than 30 minutes and then it progressed to 77%. It was very slow download even when i have 4 MBPS speed of my Wi-Fi. It was being downloaded during night time and i slept suddenly. The phone was attached to charging point so there was no issue of battery getting finished. But when I woke up in morning my phone was dead and was not responding. i called the nokia care center ans asked them to help me. They guided me to do few processes which yield nothing and there was not a single light coming onto my phone's display. now i have to give it to Service center and i have topay for its service since the phone's warranty is no more. This sucks because i did nothing wrong. It was not my fault to update the phone but now i have to pay for it. I want Nokia to pay for this service or if they can replace this shi**y for me, i will be greatful. Because i am fed up with all the trouble this "so much expensive" phone has given to me. Every now and then i have to deal with some issues with this phone. Every time i have to some adjustments. I felt my Rs 1500 regular phone much reliable in front of this 30 thousand Rs phone. Please somebody respond to this request and please do not prove that even this process is a thing.
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nobody responding... this is really useless. I have to pay 11000 Rs for repairing that phone. This is much worse that i could ever imagine.
Hi, sorry to hear about your experience. Please write to us on
[protected]@microsoft.com with the issues you are facing and provide us with
the following details- Your Contact Number, Location, Device IMEI number,
Email ID, Job sheet Number, Care Center Location, Is device with Care Center
Y/N. We will have someone from the team connect with you.
Hi, sorry to hear about your experience. Please write to us on
[protected]@microsoft.com with the issues you are facing and provide us with
the following details- Your Contact Number, Location, Device IMEI number,
Email ID, Job sheet Number, Care Center Location, Is device with Care Center
Y/N. We will have someone from the team connect with you.
Hi, sorry to hear about your experience. Please write to us on
[protected]@microsoft.com with the issues you are facing and provide us with
the following details- Your Contact Number, Location, Device IMEI number,
Email ID, Job sheet Number, Care Center Location, Is device with Care Center
Y/N. We will have someone from the team connect with you.
Okay. Will be sending the email with all required details in few hours. I hope at least you help me. Or else i will lose faith in Nokia, which i dont want to since my whole family uses Nokia phones.
I would have paid the amount if it was my mistake. But I did not do any mistake here. Then why should I pay for something which I haven't done. This phone had always given me issues. I want a replacement for this phone. I don't care if it is In warranty or not. I want replacement for it.
I have not been approached by any of Nokia representative regarding this complaint. I am sad and frustrated now.
I will never recommend any one in my life to buy Lumia phones. They are the worst ever phone made by Nokia people.

I will be collecting my phone from the Nokia care centre. And i will keep it in on my desk as a show piece. That is only i can do with it now.

thank you Nokia for letting me know that your time has gone.

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