Nokia India — mobile

I'm writing to bring to your notice that we have purchased nokia 6.1 handset on june 3rd from sangeetha mobiles in koramangala 5th block, where they have actually pushed the product.

And unfortunately on the second day of purchase itself mobile is getting hanged and we are not able to access few features of mobile like calling from recents, fingerprint sensor, touchscreen, front camera and so on..

so we have visited the same branch on 6th day, complaining about the issue where they have told issue gets resolved if you update the software, we tried this two times and when we found its not working. so we have compalined writing a mail to sangeetha support where they have told to visit nokia service centre and get a DOA for the replacement of the handset as the piece is defective.

yesterday when we have visited the nokia service centre in koramangala, we were told DOA can be given only within 15days of purchase.

This is purely not our fault as we were not told to get a DOA in 15 days by sangeetha even when we visited their branch twice within 15 days.

I also have proofs that mobile got hanged within 15 days, which are screenshots and videos of mobile which were taken on 6th day of purchase that can be found on details of the image.

so requesting you to issue a DOA asap