[Resolved]  Nokia India — Nokia Lumia 520 problem since inception

Address:

Kolkata, West Bengal

I HAVE BOUGHT A LUMIA 520 IMEI NO [protected] AND NOT EVEN A MONTH I HAVE STARTED USING THE PHONE IT WAS DETECTED WITH A DEFECT. THE PHONE WAS TAKEN TO THE NEAREST NOKIA CARE CENTRE WHO HAS DIAGNOSED IT AS SENSOR PROBLEM AND HAS TAKEN THE PHONE FOR REPAIR AROUND MID SEPT 2014. NOW IT IS MID OCT 2014 - NEITHER THEY HAVE REPAIRED THE PHONE NOR THEY HAVE REPLACED - I AM SHOCKED AND ASTONISHED WITH THIS NON PROFESSIONAL APPROACH OF SUCH A COMPANY OF REPUTE AND THE PURPOSE OF BYING THE PHONE IS A WASTE. SINCE TO ME MOBILE IS AN ARTICLE TO USE FOR WORK AND I AM MANAGING WITH A VERY OLD SET OF MINE WHICH NEITHER HAVE INTERNET FACILITY NOR MAILING - AS A RESULT I AM ENCURRING HUGE PROBLEM IN MY WORK. AM A LOYAL CUSSTOMER OF NOKIA SINCE 2004 AND THIS KIND OF AN ATTITUDE HAS REALLY PUT ME IN GREAT PAIN AS WELL AS INCONVENIENCE. I WOULD SINCERELY REQUEST FOR AN IMMEDIATE ACTION AND REPLACEMENT OF THE PHONEAT THE EARLIEST. TILL DATE AFTER PREVIOUS COMPLANITS NONE HAS BOTHERED TO ENQUIRE ABOUT THE STATUS TILL DATE. I SINCERELY WOULD REQUEST FOR AN IMMEDIATE ACCTION AND REPLACEMENT. ELSE I MAY HAVE TO PUT THE SAME COMPLAINT WITH CONSUMER FORUM . REGARDS GARGI SEN [protected]