Nokia India — Nokia lumia 720 repairing

Address:

New Delhi, Delhi

Hi, This is regarding the Lumia Hand set-720 which was given at Lumia Care Centre- NEIL COMMUNICATION C-10, First Floor, Sector-10, 201301 Noida on 18 feb Handset Model:720 (Yellow) Date of purchase :[protected] IMEI No: [protected] Job sheet no:[protected]/150218/019 Compliant NO:- 1-[protected] Invoice scan copy attached As per Lumia care centre employees, Handset was suppose to be returned after repairing to me within 7 working days, but when I checked with Customer care helpline to check the status they said its not repaired and they said you will receive a call back from call center within 24 hrs but not received call in 24 hrs. After all this, when today I visited at you care centre, they said WE ARE NOT ABLE TO REPAIR THE HANDSET and they offered me a replacement handset of lower version! My Lumia handset was under warranty, what is the reason that you guys can’t repair this? If same i[censored]nder warranty period, also how can you guys offer me other handset ? Is this not companies responsibility to satisfy customer and solve our issues ? I need either my repaired handset or a NEW LUMIA-720 or upgrated handset ASAP! Waiting for your positive response at earliest Regards Anand Kumar Yadav [protected]