Nokia India — Nokia N 720 replaced LCD with issue and very casual and delayed response

Address:

Kolkata, West Bengal

Hi, My Nokia N 720 LCD screen was replaced by your Nokia Care center, INFOTEL SERVICES, 1, EKDALIA Road, Kolkata - 700019, India on 5th January, 2015. The replaced LCD started malfunctioning like it's predecessor within 10 days of it's fitting into the handset. I went to your Nokia Care center and put the complaint on 23/01/2015. I was informed that this is usual and another replacement is required but, the new part is out of stock. I was informed that it will be replaced today, 31/01/2015. Today when I enquired for the replacement, I was again very casually informed that the parts are still not available and a replacement may happen next week 4th or 5th Jan. I was initially told that the replaced part warranty validity is 1 month. The attitude of your Nokia Care people is alarming and I am already considering moving out from your brand due to such poor service. When the part was replaced, I enquired about the original part and I was informed that they keep it as an evidence with them to show it for your own internal audit etc. I am not sure if at all the LCD was actually replaced with a new one. I am not sure if I will get a replacement by next Wednesday since your people are too casual and easy going to be taken seriously. They are averse to work. In this era, it is surprising a organization like Microsoft / Nokia would take 2 months time to get one part replaced and make it functional. It is surprising that as a consumer I am still not sure if this replacement will actually happen and I can again use the mobile phone. It is basically a very poor service experience. I would request you to take this matter urgently and effectively. I would like you to pursue it and provide me with the replaced part ASAP. I have used Nokia phones from past 15 years and this one is a bad experience. The invoice details are as follows - a) Invoice no.: 4823 b) Customer Name: Deepanjan Banerjee c) Job Sheet No: 150105/00. Total amount charged is Rs 6950/- My contact number: [protected] Thanks and Regards, Deepanjan Banerjee [protected]