[Resolved]  Nokia India — NOKIYA LUMIYA 610 WHITE MOBILE (IMEI No. [protected])REFUSED FOR WARANTY BY NOKIYA CARE WITHIN A MONTH OF PURCHASE DATE.

Dear Sir, NOKIYA LUMIYA 610 WHITE Mobile (IMEI No. [protected]) was purchased on 07 Jul-2014 from "Magic Mobiles, Nagpur.(Maharashtra)" Rs.7, 250 /- Name of Customer- VARSHA NAIK, Wardha (80 KM away from Nagpur). Mobile hanged soon after and on the advise of "Magic Mobiles, Nagpur." Handset shown to "Nokiya Care, MILAPS ELECTRONICS, Nagpur" 0n 29/07/2014, but he refused for warranty repair &took Rs. 300 /- on the name of software updates. The handset again hanged after coming to Wardha . The same has taken to " NOKIYA CARE, Green Line Electronics, Wardha (Maharashtra)" He too refused for warranty repair & took Rs. 350/- for unknown reason. Then again it has been hanged & went out of order. I searched for Nokiya Care at Nagpur on internet & found the address of " Anurag Marketing Fawara Chouk, C.A. Road, Nagpur. (Maharashtra). So the handset has given to " Nokiya Care, Anurag Marketing" on 03 /09/2014 and to my dismay ! he too refused for warranty repair . I elaborate all the story to him, but was of no use . I said please repair it, I will pay & he prepared a Job Card of Rs. 550/- . After 2-3 days he called for delivery, But when I tested, the hand set has hanged again in shop itself. He told come later on. Ok then, after 12-15 days, when I called him he told some spare is not available . Then he called me to collect the handset, but when tested, there was a speaker-problem . Now he told if he " tries to repair that, the mobile may go dead ! " So he asked me, what to do ? " I was surprised & told him to wait & went to try for warranty repair. Then I went to "Magic Mobiles, Nagpur." from where the mobile was purchased, He gave me the contact no. of a man at Distributor -A.K.GANDHI, Mr. Gajanan Mob. No. [protected], I called him & he assured me to help for warranty repair or replacement. But till date, it has been nearly two month that the mobile hand set is still lying with "Nokiya Care, Anurag Marketing, Nagpur" with no any result. Then I registered my complaint to Nokia customer care, Delhi on toll free No. [protected] from my mobile no.[protected] and gave all the details as above. After two days c.c. Representative called me & told that he talked with 'Nokiya Care, Anurag Marketing, Nagpur' that the mobile has some liquid damage and could not cover under warranty, I have to pay. When I talked to Nokiya Care, Anurag Marketing, Nagpur, he told me that mobile handset is needed to send for factory repair & charges will be of Rs.4, 200 which customer will have to pay. Surprisingly the purchase amount of the mobile handset is Rs. 7, 250 /- and the mobile has gone out of order within 21 days of purchase. I will be thankful if it gets replaced or warranty repaired. It has been now more than two month that the mobile hand set is still lying with "Nokiya Care, Anurag Marketing, Nagpur" with no any result.( NOTE : - All the proof papers regarding the issue is attached here with for your reference pl.) Name of customer : Varsha Naik, C/O Ram Wadbudhe, Mob: [protected], Sawangi (Meghe), Wardha (Maharashtra)