Nokia India — Poor customer service in warranty period

Address:

Kolkata, West Bengal

I had purchased a Nokia Lumia 720 on June, 2014. Since the last few weeks the touchpad of the phone started malfunctioning. Application windows were opening and closing randomly as if the touchpad screen was being touched randomly all over. The touchpad was not responding properly either. I visited 2 Nokia Care outlets who mentioned the touchpad needs to be replaced, but they do not have one available and it might take minimum 20-25 days to receive the part. They advised me to check out with some other Nokia Care outlet, and so I am left clueless. I dropped a mail to Nokia Customer Care explaining the issue who said their technical team would contact me in 72 hours. But even after a week no one contacted me from their end. Prior to this, right after I bought the phone there were severe issues with the audio and speaker of the phone. The issue was fixed after repeated visits and following up with the Nokia customer care. Having faced so many issues with the Lumia 720 device right within a year and the poor customer service thereafter, I am forced to think Nokia bulid quality has fallen and that they actually try to delay service in warranty period as far as possible, so that the device goes out of warranty and the customer has to pay for their faulty device. Highly disappointing!