[Resolved]  Nokia India Pvt. Ltd — Nokia Care discrepancy - Service inadequate

Address:

New Delhi, Delhi

I have been visiting Nokia Care (Net Dot Solutions Pvt. Ltd., Tilak Nagar, New Delhi) so many times, it's become a frustration. Their service is so miserable, I wonder why I ever made the mistake of purchasing Nokia Products. I purchased a *new* Nokia DC-18 portable charger, Red color in February 2014. It had defects, for which I submitted it, which was to be returned to me in 2 weeks time. 1stly, they didn't inform me that the product had arrived, for a month. After which when we followed up, they said it's with them. But in BLUE color. We protested that our product is Red in color and that's what should be given to us. As because of an earlier case, Nokia WH-208 earphones were to be replaced as well, and we had asked for a color change and we were refused saying, COLOR CANNOT CHANGE. Then why am I getting a BLUE replacement instead of RED? That too with scratches. They urged us to keep the BLUE in the mean time, and they will call us when a RED one is available. AGAIN, the call never came. Then in October we went again and asked them about the status, and they replied, your product is not in warranty now (these products have 6 months warranty), we cannot do anything. After much argument, they took it, admitting mistake, specifying a RED product is to be sent back. AGAIN, no call came, when we followed up after 2 weeks, they told us a WHITE replacement has arrived. They said a RED is not in Stock. If that be the case, how come there is a huge stock of RED products on various e-commerce websites (namely amazon.in, snapdeal.com, flipkart.com, etc) as well as on Nokia Priority stores??? Where is the customer service? They showed us more wrong attitude and claimed "we are giving you a product back, that's what should matter." I mean seriously? Why is Nokia releasing colored products then? Please advise. I have had multiple issues with My Nokia Lumia 720 for which I visited them more than 10+ times. And the customer satisfaction is very poor. I regret buying a Nokia/Microsoft.