Nokia India — Reference: [protected] [SR# 1-[protected]] NOKIA XL HEATING UP

I HAVE STILL NOT RECEIVED ANY RESPONSE FROM YOUR SUPPORT TEAM. THE CALL CENTER PEOPLE KEEP ON SAYING THAT ONE OF THEIR SENIORS SHALL CALL BUT TILL DATE THERE IS NO RESPONSE. I AM DEEPLY DISSATISFIED BY THE SERVICE OFFERED BY MICROSOFT/ NOKIA. GRATEFUL IF YOU COULD HELP. Regards, Koshy Panicker Cell[protected] OR[protected] ________________________________________________________________________________...⇄ From: Koshy - GMail [mailto:[protected]@gmail.com] Sent: Tuesday, June 09, 2015 6:55 PM To: contactcentre.[protected]@microsoft.com; [protected]@microsoft.com Subject: FW: Reference: [protected] [SR# 1-[protected]] Dear Sir, As required by you, I have resubmitted the device for recheck again as the problem was not rectified. THIS IS THE FIFTH TIME THIS DEVICE IS BEING GIVEN BACK FOR REPAIRS. This instrument continues to get Over Heated AND THIS TIME THIS CELL IS TOTALLY DEAD. There is a constant fear of "Battery Burst" I am really scared to carry this instrument with me AS I AM DEAD SURE THIS CAN BURST ANY MINUTE. Please find me a concrete solution. I have used so many Nokia Phones but never had an issue. It seems this particular instrument or model has an issue. Kindly look into this issue and do the needful. Regards, Koshy Panicker Cell[protected] OR[protected] BCC TO: Advocate George Cherian – For information and necessary action – as discussed. Printed copies of all correspondence with Nokia Care/ Support along with Voice Call logs and details being sent through special messenger to your office. Status quo may please be maintained till we hear from Ms. Nokia support team. -----Original Message----- From: contactcentre.[protected]@microsoft.com [mailto:contactcentre.[protected]@microsoft.com] Sent: Wednesday, May 27, 2015 10:43 AM To: [protected]@gmail.com Subject: Reference: [protected] [SR# 1-[protected]] Dear Koshy Mathew Panicker, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to inform you that as one of our valued customers, your satisfaction is one of our primary objectives. I do apologize for the inconvenience that you have faced. As you are our valuable customer thus your case has been again highlighted to our concern department and arranging call back for you from our senior department at the earliest, so that they can resolve your issue on priority basis. Further, I acknowledged the information received from your side and have forwarded the same to the relevant department. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: [protected] Kind regards, Namita Jain Microsoft Mobile Device Support Representative India [THREAD ID:1-7BHZLP0] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@gmail.com Sent: 21/05/2015 03:48:30 PM To: ; ; Cc: ; ; Subject: FW: Reference: 1-[protected] [SR# 1-[protected]] Still No response from your end so far. Kindly update me. Regards, Koshy Panicker Cell - [protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ -----Original Message----- From: Koshy - GMail [mailto:[protected]@gmail.com] Sent: Friday, May 08, 2015 7:47 PM To: [protected]@microsoft.com Subject: RE: Reference: 1-[protected] [SR# 1-[protected]] No response from your end so far. Kindly update me. Regards, Koshy Panicker Cell - [protected] ________________________________________________________________________________...⇄ -----Original Message----- From: [protected]@microsoft.com [mailto:[protected]@microsoft.com] Sent: Wednesday, May 06, 2015 12:40 PM To: [protected]@gmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Koshy Mathew Panicker, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I understand that you dissatisfied with Care Centre & I do apologize for the inconvenience that you have faced. However, I would like to inform you that the case has been again highlighted to the concerned department. Our representative will contact you at the earliest. Further, I acknowledged the information received from your side. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] Kind regards, Namita Jain Microsoft Mobile Device Support Representative India [THREAD ID:1-7BHZLP0] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@gmail.com Sent: 05/05/2015 07:23:39 PM To: Subject: Microsoft Mobile devices support [First name:KOSHY] [Last name:PANICKER] [Type:Complaint] [Topic:Devices and accessories] [Message:Dear Sir, As required by you, I have resubmitted the device for recheck again as the problem was not rectified. THIS IS THE FOURTH TIME THIS DEVICE IS BEING GIVEN BACK FOR REPAIRS. This instrument continues to get Over Heated especially when I am in a Mall or a place where the signal strength is low. There is a constant fear of "Battery Burst" I am really scared to carry this instrument with me AS I AM DEAD SURE THIS CAN BURST ANY MINUTE. Please find me a concrete solution. I have used so many Nokia Phones but never had an issue. It seems this particular instrument or model has an issue. Kindly look into this issue and do the needful. Regards, Koshy Panicker Cell[protected] ________________________________________________________________________________...⇄ -----Original Message----- From: Koshy - GMail [mailto:[protected]@gmail.com] Sent: Friday, April 24, 2015 1:08 PM To: contactcentre.[protected]@microsoft.com Subject: FW: Reference: 1-[protected] [SR# 1-[protected]] No response from your end. Could you please revert. Regards, Koshy [protected][protected] -----Original Message----- From: contactcentre.[protected]@microsoft.com [mailto:contactcentre.[protected]@microsoft.com] Sent: Tuesday, April 21, 2015 10:29 AM To: [protected]@gmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Koshy Mathew Panicker, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to inform you that the case has been forwarded to the Concerned Department. Our representative will contact you in the next 24 hours. Further, I have noted your experience at the Care Centre. Micrsoft Mobile Devices will do the necessary fact findings and action it accordingly. I would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our work is to provide you with quality service and your feedback will help us to improve it further. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] For any further assistance, please contact our support on (City Code[protected]. Time: 09:00 AM To 06:00 PM (IST). Working Days: Monday to Sunday. Or get online assistance, please visit http://www.microsoft.com/en-in/mobile/support/contact/.* You can also go online on http://www.microsoft.com/en-in/mobile/support/contact/ * to find user guides, troubleshooting steps and other services like Apps support to help you use your Microsoft * product Kind regards, Namita Jain Microsoft Mobile Device Support Representative India [THREAD ID:1-7BHZLP0] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@gmail.com Sent: 20/04/2015 03:26:59 PM To: Subject: Microsoft Mobile devices support - Devices and accessories [First name:KOSHY MATHEW] [Last name:PANICKER] [Type:Complaint] [Topic:Devices and accessories] [Message:NOKIA XL BEING USED BY ME IS GETTING HEATED UNNATURALLY AND OFTEN HANGS. ON RECEIVING CALLS - MANY A TIMES THE SCREEN GOES BLANK AND I AM UNABLE TO RECEIVE CALLS. I HAD GIVEN THE PHONE FOR REPAIRS TO TWO SERVICE CENTERS. ON AN EARLIER INSTANCE THE MOTHER BOARD WAS CHANGED AS WELL. BUT THE SAME PROBLEM CONTINUES. COULD YOU PLEASE HELP. I HAVE TRUSTED NOKIA AND BOUGHT THIS PHONE BUT I AM FULLY DISSATISFIED.] [Email address:[protected]@gmail.com] [Email confirmed:[protected]@gmail.com] [Mobile:[protected]] [Phone model:Nokia XL Dual SIM] [ANY FIELD NN] [Landline:[protected]] [City:COCHIN] [Street address:D 9 C, CHAKOLAS HABITAT, ] [State:KERALA] [Preferred contact method:Mobile] [ZIP:682013] [Salutations:Mr] [IMEI:[protected]] [Additional info:PHONE REPAIRED THREE TIMES AT YOUR AUTHORIZED SERVICE CENTERS AND AGAIN GIVEN TO YOUR SERVICE CENTER HERE AT COCHIN. ACKNOWLEDGEMENT SLIP ATTACHED.] [Country:INDIA] [Language:English] ] [Email address:[protected]@gmail.com] [Email confirmed:[protected]@gmail.com] [Mobile:[protected]] [Phone model:Nokia XL Dual SIM] [ANY FIELD NN] [Landline:[protected]] [City:COCHIN] [Street address:D 9 C, CHAKOLAS HABITAT, THEVARA FERRY ROAD, THEVARA, COCHIN] [State:KERALA] [Preferred contact method:Mobile] [ZIP:682013] [Salutations:Mr] [IMEI:[protected]] [Additional info:PHONE GETS OVERHEATED. THIS IS THE FOURTH TIME THIS PHONE IS BEING SENT FOR RECTIFYING THE SAME COMPLAINT. I AM SCARED THAT THIS PHONE MIGHT BURST DUE TO OVERHEATING. THIS IS SERIOUS AS IT CAN CAUSE GRAVE DAMAGES TO PERSONS LIFE.] [Country:INDIA] [Language:English]