Nokia India — Worst service, very much disappointed...battery problem in Lumia 820 since more than a year

Address:

Vadodara, Gujarat

I am very much disapointed with my Nokia lumia 820 phone as well as Nokia service station. After purchase of Lumia 820 in May 2013, from starting i am facing battery issues. I registered the complaints more than 6 times at nokia care (F1, Vasudev chamber, Nr. Hotel Rajdhani, Dandia bazar, vadodara-390001, Gujarat) for the battery issue, fortunately i got replacement of device 2 times but they gave me new device with same problems. But it is very shocking that problem remains same after getting new device. i really don't understand that what kind of replacement they are giving either fake or real?...I doubt. All the time i have to go again and again for same issue but not getting proper responses from service center manager (Mr. Kaushal, contact no. +91-[protected]) also. they always take 45-50 days to return same problematic device. i have to follow up by calls & visit to nokia care every time. This is worst service from your side, now I have to go Consumer court for complaint as no other choice you people left for me. Before that I just would like to inform higher management of your Nokia care about the topic... ...All the supporting details are given below in additional information block and in attached photos.