Nokia — Negligency of Service Center for Providing Proper Service at dulamundai Cuttack - Odisha

Address:

Cuttack, Odisha

Susil Kumar Mohapatra. (Advocate) Office Address:- Orissa High Court. C/o-Niranjan Beura At-Samadhi Patana (Jobra) Po-College Square Dist-Cuttack-753003 Mob-[protected] [protected]@gmail.com To, (The Vice Chairman & CEO) Nokia Care India Pvt. Ltd. Dear Sir, I beg to draw your notice of the following facts for consideration and needful action. That Sir, I had given my Nokia hand set bearing No.-E5-00 vide IMEI No.-[protected] for repairmen Nokia Care Centre at Dolomundai Cuttack in the State of Odisha on 4.06.15.The in-charge of Nokia Care Centre received my hand set vide token No-113/dated-04.06.15. That Sir, on 19.6.15 the in-charge of the said Nokia Care centre informed me that the motherboard of the said set has been damaged. The cost of the motherboard is Rs-1600/-. After payment of the said amount the technical person named Sanjay handed over the set without any checking. When I used the said hand set in my house, it has not been properly functioned. Thereafter I sent it to the said Nokia Care centre for proper repairment. The technician told me the sim tray of the said set will be changed. He informed me P.T.O….P/2. (2) that the cost of the sim tray is Rs-100. I agreed and also assured him to pay the said amount, but the said set would be properly functioned. That Sir, again they received my hand set vide token No.-329/dated-22.6.15 and noted in the back side of the customer information slip to provide the set tomorrow. It is regret that I have been approaching many times to the said technician till today but it is just kept in vain. In this circumstances I am suffering mental agony and wastage of more time to visit the said Nokia Care centre. I may request to you to take appropriate steps for his mischievous works unless I shall take shelter in eye of law. Two job cards front side and back sides are enclosed herewith for your kind perusal. Thanking You, Your’s faithfully, Place-Cuttack, Date-04.09.15. Susil Kumar Mohapatra (Advocate) Copy to-Noika India Pvt. Ltd, S.P Infocity, Industrial Plot-243, Udyag Vihar, Phase-1, Dundacheru, Gurgoan, Dist-Haryana India- 122016. /Nokia Corporate Office Tower A &B 5th floor Sector-25-A, DLF-City Phase-3, Gurgaon-122002, Haryana.