[Resolved]  Nokia — Nokia lumia 720 complaint

Dear sir,

I purchased a Mobile Phone-NOKIA LUMIA 720 (SERIAL/IMEI No: [protected]) from WM CELL ACESESS PRIVATE LIMITED ( NOKIA
PRIORITY DEALER), BROOKE FIELDS, COIMBATORE
on 27.03.2014. Soon after the purchase
(excatly on 28.03.2014), the Phone showed battery back up issue and
over heating problem. I have Reported the same thing on 31.03.2014 and phone
was handed over to the shop in the packed condition demanding Replacement. The
Nokia priority dealer confirmed replacement within 1 week time. But on 01.04.2014, they informed that the Replacement is not possible as the phone was having only
software issue. They also told that they have launched a complaint in the Nokia
care Coimbatore on 01.04.2014 stating very low battery back up.Later on it was
informed that the software was updated
to BLACK and issue was solved from Nokia
care, Coimbatore. They confirmed that the Mobile phone will not show any more
issues and returned back to me on 04.04.2014.

But the Mobile Phone started showing the same issues intermittently
after the return of the Phone. I
informed the dealer the issue. But they were not ready to replace the mobile
phone this time and told to give to the nearest Nokia care for service. But day by day, the issues started increasing
– the back up decreased gradually and the heating become high.

Ultimately the Mobile phone was dead on 17.08.2014 and
returned back the phone to my nearest Nokia care- HAPPY CREATIONS, LAN-SHIP
MALL, CALICUT-KERALA on 18.08.2014 ( Job sheet No:[protected]/140818/019). The
Nokia care informed that they are sending the phone to the Head office and will
resolve the issue very fast.

But till now I have not received any reply from Nokia side and
I am not ready to wait any more . I need immediate replacement for my Mobile
Phone as the phone is having manufacturing defect to my knowledge. I was not
able to use a branded Nokia Phone without complaint for atleast 15 days. I
never expected such a poor quality Mobile phone and irresponsible service behavior from Nokia .

Kindly find the attached invoice details and service job
sheet for your Reference

Expecting a very fast reply from Nokia side.

Thanking You

Muneer K

MH MANZIL HOUSE

KURIKKILAD, VADAKARA

CALICUT- KERALA-673104

Mobile: [protected]

Mail id: [protected]@gmail.com