Nokia — Regarding Refund Nokia C3 Order#139047

Hello Consumer Team:

I have booked NOKIA C3 android mobile online have following details,

Transaction with www.nokia.com/phones was successful

order #139047

Transaction ID: [protected]
Merchant Website: www.nokia.com/phones
Amount Paid: 8999.00
Order Date:[protected]:58:37

When I was booking NOKIA has verified whether service has provided specified postcode or not and it shows NOKIA can Provide the service.

As I booked the mobile and make the successful payment online I got call saying they can not Provide the service for my specified location and top of that they have canceled order #139047 after 3 days without any info by sending the email as your Order has canceled and amount has refunded.

when I checked the bank statement I found no refund has received. When I email them about refund amount has not received they replied saying 'forwarding your concern to our relevant department'. and getting same reply from date of[protected] to till date.

It has been now 27 days completed and still I have not received refund.

My main concern summary with NOKIA are,

1. Why they have accepted my Order if they don't provide the service to my provided location.?
2. Why NOKIA has canceled my order without knowing me.?
3. Why not getting any update from NOKIA about my refund Amount?

I personally fill NOKIA knowingly holding the Customer amount and delaying the process. I am not sure I will get the refund back or not but till the date and time (11-Oct_2020 5:00 PM) I have not revived refund from NOKIA and following since 27 Days.

If I compare the refund policy with other online shopping like Amezon, flipkart they do refund without any follow up within 3 days but don't know why NOKIA hold the amount for long time and not giving any confirm date and time to refund.

I am now frustrated with NOKIA to get my refund amount. Request you take required action against NOKIA Who knows how many people are facing same issue like me.

Thank you.