Nokia — the new phone is damaged since 1 month.and no response from the company

ravindra khaitan

from Mumbai, Maharashtra

Address:

Ranchi, Jharkhand

i had taken new nokia asha210 phone on 13 february2014 from balaji mobile main road rANCHI..but it got damaged in 15 days. i had given to ranchi nokia centre on 5march.they loaded a software.but it again got damaged then and there.so they send it to the company.but its hAS BEEN 20 DAYS.and now they are not ready to refund the money.and they are not giving any gaurantee as to when the phone will be repaired.SERVICE CENTRE RANCHI nirmal enterprises pp compound ranchi is also not giving any response.

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Nokia India Customer Care

from Gurgaon, Haryana

Verified Support

Hi,

Sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details:

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No

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Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Nokia India Team

We would like to inform you that we are changing out contact email address to [protected]@nokia.com. Would request you to please write to us at [protected]@nokia.com going forward.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.