[Resolved]  Nokia — Worst Care

Address:

New Delhi, Delhi

I purchased NOKIA LUMIA 520 in Aug 2013 and is still in warranty period. From the past 1 week the device's touch is not working properly i.e. the touch is autoworking and i cant operate the touch anymore. I went to nokia care(Dexter) which is in sector-8, Rohini, New Delhi and told them my problem. They told me that the touch needs to be replaced and when i asked them to do so they said they don't have the required touch available for my device. Then i went to another nokia care which is in Paschim Vihar, New Delhi. I contacted them over phone before visiting them and asked if they have any lumia 520 touch available to which they responded positively. But when i reached there 1/2 hr and told them that my device is still in warranty they said they dont have the touch available for my device.Then a person came with the same problem and with the same device but his phone was not in warranty anymore. They quickly changed his touch panel and charged him with Rs.2500. But i came before him and asked for the same part but they didnt replaced it. Please help me resolve this situation as i am unable to use my phone anymore.