Nsdl E-Governance Infrastructure — Application Failed, not get refund

I Subhorup Bhattacharjee, made a payment regarding PAN update and reprint but application failed, no refund received, alomost 7 days going on . I have complant to your customer support and mail to your team . But I not get any valuable response. I made two applications, both are failed but money was deducted once a time . So I can't understand which one is notable.
I maintioned both of application id and complant token number
Token number 1 - [protected]
Token number 2 - [protected]
Re: [Request ID :##4248054##] : [External]
** Due to my privacy I cant share my pan, aadhar details openly but mailed to your authority.*****