NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 8%
Submit a Complaint
765
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
105
51

Phone:
Phone:
87
54
+91 22 2499 4200
[Vidya Lakshmi]
87
54
19
6
+91 22 4090 4242
[Head Office]
6
4
11
9
5
5
+91 20 2721 8080
[PAN/TAN Call Centre]
1
2
0
1
6
9
5
11

Fax:
Fax:
+91 22 2491 5217
[Head Office]

Customer satisfaction rating
8%
Complaints
765
Responses
179
Resolved
19
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

NSDL e-Governance Infrastructure related photos (87)

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NSDL e-Governance Infrastructure Customer Care related pictures (87)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure — Pfrda enps pending registration - not working

 Ashokkumar Veiluvandan on Jul 21, 2016
Pfrda — enps pending registration - not working

My acknowledgement number is 11094191 and the acknowledgement date is 21/07/2016. when i try to complete pending registration, i get the message "registration against this acknowledgement id is pending for confirmation from payment gateway. please try again after sometime." i am getting this message repeatedly....
Complaint comments  Read comments [1]Complaint category Business & Finances

NSDL e-Governance Infrastructure — Disgusting behavior and pathetic service

 Azaz Hussain on Jul 15, 2016
Respected sir/madam

I visit pan card office today which is located opposite of lal bazar to reapply pan card as i lost it on july the 14th 2016.

After submitting the application i was called serial wise to collect the receipt and to pay rs. 107

Lady at the reception was busy in eating and was not bothered for the cash which i was trying to pay. however, i kept rs. 100 on her desk and i got busy for few second to get a change out of my pocket. i saw that lady keeping rs.100 in the draw and after that i handed rs. 10 as a change. she forgot that she kept...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL e-Governance Infrastructure — Pan card problem

 arpit000 on Jul 11, 2016
Why my pan card application withheld, i give aadhaar card for id proof. i applicant two time. i am not understand reason of application withheld. please confirm me reason of withheld application. my application coupon number is. u-603886370. when i track pan status there written that-your application is withheld for processing. it in one month matter.

Harendra yadav
Distt.-bulandshahr (u. p.)...
Complaint comments  Read comments Complaint category Other

NSDL e-Governance Infrastructure — About getting a prankit

 Parmar hitendrakumar on Jul 8, 2016
I am parmar hitendrakumar amrutlal assistant teacher at kanpura primary school ta, amirgadh, dist. banaskantha gujarat. my ppa no is 2012060445310330 & i got pran no 110053875875 but i have not received my prankit yet i have deposited the amount in my ppa account for last 4 year so kindly request you to send prankit on my address given below parmar hitendrakumar amrutlal at. po. rupal, ta. vadgam, dist. banaskantha, gujarat 385421. mo. no.9638188091 e-mail. hiteshnai33@ gmail.com...
Complaint comments  Read comments [2]Complaint category Schools

NSDL e-Governance Infrastructure — My account is statement pending

 noor ul amien on Jul 8, 2016
Respected sir a few line for four considration and feaviourable action pmease my self noor ul amien never got nsdl cra nps statement on my mention adress please ensure that i have also sub mitted for activation of ipin appmication but it is also going for delay so how i check my detail of account NSDL AC NO 110022776376 ADRESS VILL LOWER GINGAL WARD NO 02 NEAR JAMIYA MASJID PO MOHURA PS URI DISTT BARAMULLA JK PIN 193122 MOB NO 9419902579 EMAIL AMIN 4RUKSHANA@GMAIL.COM...
Complaint comments  Read comments [1]Complaint category Education

NSDL e-Governance Infrastructure — Registration of complaint for frozen on my nps account no 110067276409

 dmvijay23 on Jul 5, 2016
I am fed up with nsdl system. whenver i call at their telephone number no is attending. two times call was attended, the executive even did no give name nor provided direct extension number
Myu compolaint is for::
1. why my account is frozen, despite of fact all documents submitted and contribution made more than specified. no 110067276409.
2 why there is officer to attend the greivance?
3. in the toll free number system ask for user id why it is not provided.?
4. when user try to lodge the complaint on line why stem does not allow?
5. if a person is unable...
Complaint comments  Read comments [3]Complaint category Government Organizations

NSDL e-Governance Infrastructure — I have not still get pran kit

 Hirenkumar N Parmar on Jul 3, 2016
My cpf no 2011060445311300 octomber 2011 i have not get pran kit...
Complaint comments  Read comments [1]Complaint category Employers

NSDL — Online train ticket

 Ishwar 52 on Jun 30, 2016
We are trying to book from 28th June, 29th June & 30th June to Ernakulam on Kanyakumari Express a ticket for 28th October, but it does not allow it says "Booking not allowed as the booking date is outside reservation period. Today first thing in the morning at 9.00 am we tried booking and the tickets are wait listed to 58. Can you explain how this happend, there is no complain cell no also in irctc.co.in wherein we can book a complaint. Can we find a solution to this. This is a long route and I agree people all over India will be booking, but at this rate i think you need to put an extra train for...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

CRA-NSDL — Pan card not received

 vengamma challa on Jun 26, 2016
Dear sir,
My name is ch. Vengamma and i am assistant labour officer working at huzurabad (M), karimnagar (D), telangana. My appointment date is 29/05/2013. I have been allotted the pran noby phone sms, but till date i have not received my pran card/pran kit. My pran no. Is 110093579705. Sir, i request your kind honour to treat the matter most urgent and reply me as early as possible and issue me the pran card/pran kit.
My email id is alohuzurabad092gmail.com
My pran no is 110093579705...
Complaint comments  Read comments [1]Complaint category Other

NSDL e-Governance Infrastructure — Consolidated Mutual Fund Statements

 Jharna Basu on Jun 19, 2016
We are not receiving MF statement Both of us are Senior Citizens (70 yrs. & +). Our particulars are given below with Pan Nos. ___

NAME PAN Nos. ADDRESS
Pradip Kumar Basu --- ADYPB6957A P.72, CIT ROAD,
Jharna Basu ------ AKVPB3417H Scheme - VI-M
KOLKATA- 700054
Kindly send Quarterly consolidated Statements (hard copies) and oblige.
Regards'
P.K.Basu, GM(Retired)/NTPC & Mrs. J. Basu...
Complaint comments  Read comments Complaint category Stock Market

NSDL e-Governance Infrastructure — Pan jurisdiction change

 Haresh Jivanbhai Nayee on Jun 18, 2016
I have applied for change in address (To ahmedabad, gujrat ) from gurgaon, haryana. I received the new pan after corrections on my new address but with gurgaon jurisdiction. This fact is known to me recently when i checked the status of my pan from income tax site. My jurisdiction should be ahmedabad but in pan records it is wrongly mentioned gurgaon. Due to this irregularity i am not getting my it refunds since last three years from ito ward no 2(1) gurgaon where i am filing my itr regularly. Kindly rectify this error on an early date.

My details:
Pan no: ackpn1806h
Address:...
Complaint comments  Read comments [2]Complaint category Tax Services

NSDL e-Governance Infrastructure — Pran number

 Sudhakar Mandla on Jun 18, 2016
Dear sir
I had applied for pran no on 10 dec 2015. But till now i didnt recieve any message or mail from nsdl about my pran nmber. Please let me know whether my application is reached you or not?. I wish to know how much time is needed to prepare a pran card and when it will be send. My name is sudhakar mandla. Please sent me pran no. And card as soon as possible
And my email id is sdhkar47@gmail.com...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL e-Governance Infrastructure — Pan card

 pardhuthottempudi on Jun 15, 2016
Acknowledgment number : 100549700179773
Name : pardha saradhi thottempudi
Category : individual
Status :
Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
Ir, at first time i applied pancard then i loss that pan card i have no xerox copy also in my hand. Iam not given any proof to outside for identity. So i applied new pancard then my status this like. Please take care and slove my problem itd. I got job in software company but iam waiting for pancard. I need pan card number...
Complaint comments  Read comments [3]Complaint category Banks

NSDL e-Governance Infrastructure — IPIN not recieved [Resolved]

 harose singla on Jun 15, 2016
I have opened nps tier-1 and tier-ii account. My pran card no is 110077476584. I have received pran card few days back. But till date i have not received i-pin and t-pin.

I have no idea that how can i trace the dispatch status of ipin. Could you please let me know the status or the tracking details of ipin and tpin

Could you please help me asap....
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL e-Governance Infrastructure — Haven't received my pran kit. pran no : 110027416140

 Deepakoeuvre on Jun 12, 2016
Dear Sir,

My name is Deepak Kumar and my PRAN is 110027416140. I had registered for NPS in March 2016 as part of joining as an Assistant Architect at CPWD, R.K Puram Delhi.

I have recieved two messages indicating that first my PRAN Kit was dispatched, and then it was dispatched again. But till now, I haven't recieved my PRAN Kit.

As it has been over three months now, please look into the matter. My Address is :

Deepak Kumar, Assistant Architect
O/o Senior Architect(DR)-2, Level-2, East Block-1, CPWD, R.K Puram, New Delhi.
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL e-Governance Infrastructure — Unable to complete payment of my first contribution while registration

 Subhrajyoti Parida on May 29, 2016
Ref: acknowledgment id: 11077626
Receipt date: 29/05/2016, 18:04:39

Dear sir/mam,

While completing my registration for opening a nps account in https://enps. Nsdl.com/, after filling up all the details online, i received an acknowledgment no. As stated above.

However, before the completion of registration process, while making the first payment for tier-i and tier-ii account, the session got logged out subsequent to which when i tried to start over by filling up the acknowledgment no., acknowledgement details and date of birth through complete...
Complaint comments  Read comments [1]Complaint category Business & Finances

NSDL e-Governance Infrastructure — Acknowledgement id is pending for confirmation from payment gateway

 muuraalii on May 27, 2016
I was in the process of registering for nps, but i am facing issue completing the payment.

There is an error when i try to login to complete the registration process "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."


Acknowledgement no : 11077060

Acknowledgement date : 26/05/2016

Date of birth:

Please help me with this issue

Regards,
Murali
Mail id: muuraalii@gmail.com
Mobile no:...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL e-Governance Infrastructure — Delay in issuing new pan card for change in name

 Anshul Shyam on May 15, 2016
Dear Sir
Iit is to make you inform that my documents regarding change in PAN have been received on 15th April, 2016. But till today the status is shown :

" Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department "

Hence it is a Humble request to you Kindly issue me the new pan card with changed particulars as i requested.

Information regarding my application is:-

Acknowledgment Number : 881030222567563
Permanent Account Number (PAN) : BLTPA9352E
Name : ANSHUL...
Complaint comments  Read comments [13]Complaint category Other

NSDL e-Governance Infrastructure — My contribution is not credited to my nps account-rem1

 C V Ramana Murty on May 15, 2016
Dear enps

I have made a contribution of rs. 50, 000/- on 12.5.2016 on line under pran 110087138979. My acknowledgement number is 12242021. The amount is debitted from my saving account. Till now neither it is creditted to my pran account nor i have received my receipt from enps. Please help in receiving my receipt.

Thank you

C v ramana murty
Pran 110087138979
Mobile : 9787706206...
Complaint comments  Read comments [8]Complaint category Other

NSDL e-Governance Infrastructure — For contribution pouses problem.

 kapil allhare on May 11, 2016
I am an emploies as adhyapak at mp education system. I have distributed a pran card number by authority. But before 4 months my contribution is not done by nsdl. And my contribution balance is zero. Please make sure my contribution and continue do it. I have alloted pran number 111006649984 before 4 month ago and it has no contribution regularely. So i have lost more mony regularly....
Complaint comments  Read comments [10]Complaint category Government Organizations

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