Nsdl E-Governance Infrastructure — Duration for refund of deducted amount

Address:

po/ps chongkham

On date 28/03/2023 transaction for amount of rupees 106.90 & 107.0 was done respectively at time 2:26 pm & 8:39 pm, the transfer was done to PROTEAN eGov Technologies Limited for PAN update. now the reference no. for both transactions are as follows; [protected] &[protected] respectively. So, my concern is that. after the completion of payment process, the screen popped up and their it was written that. the update could not be done due to some reasons. So, a request to the executive's please look through the complaint and guide me through the steps of refunding.