Nsdl E-Governance Infrastructure — E-kyc/e-sign error

I applied for the pan card today and paid the fees through net banking but the e-kyc failed due to which it displyed the following message :
Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
This is the 2nd time this has happened to me the last time also I didn't get a refund
I don't know what has gone wrong I request for a refund of the fees I have paid
Name : Adamya Khanduri
Token No : [protected]
DOB : 28/04/2003
Email ID : killer.[protected]@gmail.com
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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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